Shipping & Return Policy
Shipping & Return Policy – Maison Arz
At Maison Arz, we value your trust and satisfaction above all. Every order is handled with care to ensure you receive your perfume safely, quickly, and exactly as expected.
🚚 Shipping Information
Delivery Time:
We deliver orders all across Pakistan within 3 to 5 working days (excluding weekends and public holidays).
Shipping Charges:
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Free shipping on orders above Rs. 3,000
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A small Rs. 250 delivery fee applies to orders below Rs. 3,000
Cash on Delivery (COD):
We proudly offer Cash on Delivery (COD) on all orders across Pakistan for your convenience and peace of mind.
Order Confirmation:
Once you place your order, you’ll receive an email or WhatsApp confirmation from our team. Please confirm your details to ensure smooth delivery.
🔁 Return & Exchange Policy
Your happiness is our priority. If you’re not completely satisfied with your purchase, we offer a 7-day easy return or exchange policy under the following conditions:
Eligibility for Return:
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The perfume must be unused, unopened, and in its original packaging.
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Returns must be initiated within 7 days of delivery.
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The product should be in the same condition as received.
Non-Returnable Items:
For hygiene and safety reasons, opened or used perfumes cannot be returned or exchanged.
Return Process:
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Contact our support team at support@maisonarz.com or WhatsApp us within 7 days of receiving your order.
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Our team will verify your request and guide you through the simple return process.
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Once approved, we’ll arrange a pickup or return shipping through our courier partner.
Refunds:
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Refunds (if applicable) will be processed after inspection.
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Refunds are made via bank transfer or store credit within 5–7 business days.
💬 Need Help?
We’re always here to help!
📧 Email: support@maisonarz.com
📱 WhatsApp: +92 300 0000000
⏰ Support Hours: Monday–Saturday | 10:00 AM – 8:00 PM
Maison Arz – Luxury Perfumes, Delivered with Care.